Terms of Service

1. Who we are

The Spun service is operated by Spun App Ltd, a company registered in England and Wales under company number 17136483, with its registered office at 53 Langley Crescent, Brighton, BN2 6NL, United Kingdom.

2. The service

Spun is an AI-powered growth platform that helps you plan, create, launch, and analyse marketing campaigns through a chat interface. Features include strategy and campaign generation, ad copy, image generation, ad platform integrations, and performance reporting.

We may add, change, or remove features over time. We will give reasonable notice for material changes that materially reduce functionality you have paid for.

3. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials secure.
• Notify us immediately at security@spun.bot if you suspect unauthorised access.

4. Subscriptions, free trial, and billing

Spun is offered on a subscription basis. Current plans and prices are shown on our pricing page.

• Free trial — new accounts include a 3-day free trial. You can cancel before the trial ends at no charge.
• Billing — subscriptions renew automatically each month or year, charged to your payment method via Stripe, until you cancel.
• Taxes — prices exclude VAT and other applicable taxes, which will be added at checkout.
• Price changes — we may change prices with at least 30 days’ notice. Changes take effect at the start of your next billing cycle.
• Cancellation — you can cancel at any time from your account settings. Cancellation takes effect at the end of the current paid period; you keep access until then.
• Failed payments — if payment fails, we may suspend access until the balance is settled.

5. Refunds and your 14-day cancellation right

Spun is a digital service. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would normally have 14 days to cancel a distance contract and receive a refund.

By starting your free trial or paid subscription, you expressly consent to immediate access to the service and acknowledge that, because the service begins as soon as you sign up, you lose your statutory 14-day right of cancellation. The 3-day free trial is provided so you can evaluate Spun before any payment is taken.

Outside the statutory right, our refund policy is:

• During the trial — cancel any time before the trial ends and you will not be charged.
• After the trial — payments for completed billing periods are non-refundable. You can cancel any time from your account settings; you will keep access until the end of the current paid period and will not be charged again.
• Statutory rights — nothing in this section limits any rights you have under UK consumer law that cannot be waived or excluded.

6. Acceptable use

You agree not to use Spun to:

• Break any law or regulation, including advertising standards and consumer protection rules;
• Infringe anyone’s intellectual property, privacy, or publicity rights;
• Generate or distribute content that is defamatory, harassing, hateful, sexually explicit involving minors, or incites violence;
• Generate malware, phishing, spam, or content designed to deceive;
• Reverse-engineer, scrape, or attempt to extract the underlying models or training data;
• Circumvent rate limits, usage caps, or security controls;
• Use Spun to build a competing product;
• Resell the service without our written permission.

We may suspend or terminate accounts that violate these rules, and in serious cases may report illegal activity to the authorities.

7. Your content and AI-generated output

Your content. You retain all rights in the content you submit to Spun (prompts, uploads, brand assets, briefs). You grant Spun a worldwide, non-exclusive, royalty-free licence to host, process, and transmit your content solely to provide and improve the service.

Generated output. Subject to your compliance with these Terms, you own the outputs Spun generates for you (campaigns, copy, images). Because AI systems can produce similar output for different users, we cannot guarantee exclusivity, and you are responsible for checking that output does not infringe third-party rights before you publish or run it.

No model training on your content. We do not use your prompts, uploads, or generated outputs to train the underlying AI models.

8. Connected platforms

Spun can connect to third-party platforms (such as Meta and Google Ads) on your authorisation. When you connect an account and instruct Spun to run campaigns, you authorise Spun to act on your behalf within the scope you grant via OAuth. You are responsible for complying with each platform’s own terms and policies, and for any costs or ad spend incurred.

9. Intellectual property

Spun and all associated software, branding, and content (excluding your content and generated outputs) are owned by Spun App Ltd or our licensors and are protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding.

10. Service availability

We work hard to keep Spun available but do not guarantee uninterrupted service. We may need to perform maintenance, deploy updates, or address incidents that temporarily affect availability. Upstream providers (AI model APIs, ad platforms) may also experience outages outside our control.

11. Disclaimers

To the maximum extent permitted by law, Spun is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Spun does not warrant that AI-generated output will be accurate, factual, lawful in your jurisdiction, or suitable for your purposes. You are responsible for reviewing output before relying on or publishing it.

12. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

Subject to the above, to the maximum extent permitted by law:

• Spun will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity;
• Spun’s total aggregate liability in any 12-month period will not exceed the fees you paid to Spun in the 12 months preceding the claim.

13. Indemnity

You agree to indemnify and hold Spun harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your content, or your misuse of the service.

14. Termination

You may stop using Spun and cancel your subscription at any time. We may suspend or terminate your account immediately if you materially breach these Terms, if continued provision would expose us to legal risk, or if required by law. On termination, your access ends and your data will be handled as described in our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 30 days before taking effect. Continued use after the effective date constitutes acceptance of the new Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to hear any dispute, except that if you are a consumer resident in another part of the UK or the EEA, you may also bring proceedings in your local courts.

17. Contact

Questions? Email hello@spun.bot, or write to:

Spun App Ltd (company no. 17136483)
53 Langley Crescent
Brighton, BN2 6NL
United Kingdom