Help

Cloudbeds and Spun

Last updated: 12 November 2026

This article is for B&B and small-hotel owners who use Cloudbeds and want Spun to work from their guest list. It covers signing up, connecting, what Spun reads, disconnecting, and where to get help.

1. What Spun is

Spun is a WhatsApp AI assistant for B&Bs, guest houses and small independent hotels, made by Spun App Ltd in the UK. You talk to it in WhatsApp, the way you would a member of staff. It keeps a guest book for you, helps you invite past direct guests back, asks recent guests for a Google review, checks your Google listing and can run Google Ads on your own account. Everything Spun sends to a guest is approved by you first.

The Cloudbeds connection fills that guest book from your bookings, so you never have to type a guest in or export a spreadsheet.

2. How to sign up for Spun

  1. Go to spun.bot and press Start free, or message Spun on WhatsApp at +44 7851 813659. Either way the conversation opens in WhatsApp.
  2. Spun asks for your email address, your property’s name, what kind of place it is and the town. That is the whole sign-up. There is no password; you sign in to the website with a link sent to your email.
  3. B&Bs and small hotels get their first month free, with no card needed. After that Spun is a monthly subscription (see pricing). The Cloudbeds connection is included on every plan.

3. How to connect Cloudbeds for the first time

You can start from Cloudbeds or from Spun. Both end in the same place.

From the Cloudbeds Marketplace

  1. In Cloudbeds, open the account menu, then Apps & Marketplace, and find Spun.
  2. Press Connect App.
  3. Cloudbeds shows the permissions Spun asks for: read reservations, read guests and read your property details. Nothing else, and no permission to change anything. Press Allow Access.
  4. You land on a Spun page confirming the connection. If you are signed in to Spun it is linked to your account straight away. If not, sign in with the email on your Spun account, or tap the WhatsApp button to finish there. If you do not have a Spun account yet, the same page lets you create one.

From Spun

  1. In WhatsApp, tell Spun “connect Cloudbeds”. Spun replies with a link. Or, on the website, go to Settings, then Connected platforms, then Cloudbeds, and press Connect.
  2. Sign in to Cloudbeds if asked, review the same three permissions and press Allow Access.
  3. You are sent back to Spun with Cloudbeds connected.

Once connected, say “bring my guests in from Cloudbeds” in WhatsApp. Spun reads your bookings and tells you how many guests and stays it found.

4. What the connection does

It is read only. Spun reads from Cloudbeds and never writes to it. It cannot create, change or cancel a booking, change a rate, or touch a guest record in Cloudbeds.

When you ask Spun to bring your guests in, it reads:

  • Your property’s name.
  • Reservations from the last two years: the guest’s name, phone number and email, the check-in and check-out dates, the booking reference, its status, and where the booking came from (your own website, a phone booking, Booking.com, Expedia, Airbnb and so on).

It does not read card details, payments, rates, invoices or housekeeping information.

From that, Spun:

  • Adds each guest to your guest book once, however many times they have stayed, and records each past stay. Running the import again updates what is there; it never creates duplicates.
  • Treats cancelled and no-show bookings as enquiries, not stays, and leaves future bookings until they have happened.
  • Marks guests who booked through an online travel agency (Booking.com, Expedia, Airbnb, Agoda and the like) so they are never messaged. The platforms’ terms do not allow it, and their relay email addresses are not stored. A guest who later books with you direct is unmarked.
  • Lets you ask things like “which direct guests haven’t been back in a year?” or “draft a message inviting them back”. Any message to a guest is written as a draft, shown to you, and sent from your own WhatsApp only when you choose to send it. Spun never messages your guests from its own number.

Spun only reads Cloudbeds when you ask it to. There is no background sync, so if you have new guests, ask again.

5. How to disconnect

From Spun

On the website, go to Settings, then Connected platforms, find Cloudbeds and press Disconnect, then confirm. Spun deletes its access to your Cloudbeds account immediately and tells Cloudbeds the app has been disconnected, so it disappears from your connected apps there too.

Guests already in your Spun guest book stay there, because they are your records, not Cloudbeds’. You can remove any guest on the Customers page, or delete your whole Spun account from Settings, which removes everything.

From Cloudbeds

In Cloudbeds, open the account menu, then Apps & Marketplace, then Connected Apps, find Spun and press Disconnect. Cloudbeds explains the steps in its own article, How to disconnect an app from Cloudbeds PMS. Cloudbeds tells Spun the moment you do this: Spun deletes its access straight away, the Cloudbeds row disappears from your Settings, and Spun sends you a short note in WhatsApp saying so. To use it again, connect it again from either side.

6. Limitations

  • One Cloudbeds account per Spun account. Group accounts (MyGroup) are not supported yet.
  • Read only: Spun cannot change anything in Cloudbeds.
  • Spun reads reservations from the last two years. Older stays are not imported.
  • Spun can only help you message a guest who has a mobile number on their booking. Guests with an email address only are kept in the guest book but cannot be messaged on WhatsApp.
  • Guests who booked through an online travel agency are never messaged, whatever you ask.

7. Your data

Spun App Ltd is the data processor for the guest information it reads from Cloudbeds on your instruction; you remain the controller. What Spun keeps, for how long, and the companies that help run the service are set out in the privacy policy, the data processing agreement and the sub-processor list. Spun’s access key for your Cloudbeds account is held on our backend only, never shown in the app, and deleted when you disconnect.

8. How to get support

Email hello@spun.bot or message Spun on WhatsApp at +44 7851 813659 and ask for a person. We answer on working days, usually within a few hours and always within one working day. If something looks wrong with the connection itself, say which property it is and roughly when it last worked, and we will take it from there; you never need to contact Cloudbeds about Spun.

For questions about your Cloudbeds account rather than Spun, Cloudbeds’ own help centre is at myfrontdesk.cloudbeds.com.